Terms and Conditions

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INTRODUCTION 

Welcome to www.ozvitamins.co, a site owned and operated by Oz Vitamins Worldwide Pty Ltd. also referred throughout the site as "Oz Vitamins", “We”, “Us” and “Our”, hereafter. We welcome you to feel free to browse the site for your personal use and information based upon the Agreement that you abide by the terms and conditions of use ("Terms and Conditions"), policies and notices set forth in this notice, and upon the agreement that we reserve the right to modify these Terms and Conditions at any time without notice. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 

INFORMATION ONLY

All content contained on or made available through this site is strictly for informative purposes only, as per Section 5 of DSHEA, and is not intended in any way to provide and does not constitute medical or healthcare advice nor can it be relied upon as being diagnostic, treatment, curative or preventative for any disease or medical condition. 

The information presented including medical and scientific material, is not intended as medical advice or medical recommendation. This website is concerned with dietary supplements and not drugs, and as such, any information that suggests health benefits in conjunction with dietary supplement consumption is not to be interpreted as causal or effectual. 

We always urge you to consult with a qualified healthcare professional for advice regarding the diagnosis and treatment of any predisposed or established medical condition, and or use of any medication, before starting any dietary supplementation, nutritional changes or exercise. Your use of any information acquired on or through this site is your own responsibility and own risk. 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or current sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

PRODUCTS, SERVICES and BILLING 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

By placing your order, you are agreeing to pay for and accept delivery of the goods ordered at the advertised price.

Oz Vitamins may change the prices published on this Site at any time. Any products placed in the 'shopping cart' but not yet paid for are also subject to any price change as the sale contract is not yet complete and you agree to pay the price current at the time of payment.

Whilst we endeavour to ensure the price and information accuracy displayed on the Site and related website pages, Oz Vitamins reserves the right to accept or reject your payment offer for any reason, including but not limited to, product unavailability, advertised product pricing error, advertised shipping pricing error, product description error on the Site, or an error in your order, or if we reasonably believe you have not complied with these Terms, or we have previously refused to accept any order(s) from you.

An order given to Oz Vitamins is binding on Oz Vitamins and the Customer if: a written acceptance is signed for or on behalf of Oz Vitamins; or the Goods are supplied by Oz Vitamins in accordance with the order.

An acceptance of the order by Oz Vitamins is then to be an acceptance of these Terms by Oz Vitamins and the Customer and these Terms will override any conditions contained in the Customer’s order.  Oz Vitamins reserves the right to accept a part only of any order by notifying the Customer in writing or by delivering the Goods to the Customer.  No order is binding on Oz Vitamins until accepted by it.

Any order which has been accepted by Oz Vitamins whether in whole or in part cannot be cancelled by the Customer without first obtaining the prior written approval of Oz Vitamins, which it may refuse in its absolute discretion.

We may require additional verification or information, as determined by us on a case by case basis, before accepting any order.

We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices. Product images are graphic renditions and the actual product may differ based on actual dimensions whose estimates are provided on the Site.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.  

Payments to Oz Vitamins can be made by Visa and Mastercard only. The payable price for ordered goods includes the advertised purchase price on the Site, applicable shipping and handling charges, and any additional charges unforeseen by Oz Vitamins. 

The Customer must pay the purchase price and any additional charges to Oz Vitamins. If the Customer is in default of any payment, Oz Vitamins may at its discretion withhold further deliveries or cancel a contract without prejudice to any of its existing rights. All amounts payable by the Customer under these Terms must be paid without set-off or counter claim of any kind.

DELIVERY

Orders will be posted to the "Delivery Address" as provided by the Customer on the order and will be processed within 2 working days unless the Customer is notified to otherwise. Each completed purchase will be shipped as a separate order and cannot be combined. The majority of orders placed prior to 2.30pm ET will be shipped from New York, U.S on the same day (Monday to Friday) and after this time will be shipped the following day not withstanding any unforeseen issue. An order confirmation email will be sent followed by a shipping email indicating a tracking number.

Domestic deliveries within the U.S are anticipated to be no more than a few days after being processed.

Please help ensure that there are no failed deliveries, which normally happens because the shipment is 'Unclaimed' or has an 'Insufficient Address'. International orders may require a physical address as several carriers can be used, some of which do not deliver to a PO Box.

For international orders, a variety of carriers are used. You agree that Oz Vitamins is not responsible for, and has no control over, the local postal service in your country. You agree that Oz Vitamins cannot be held liable for any shipping issues, delays or errors originating from within your country.

International deliveries may take up to three weeks but can vary based on different customs and local carriers.

Delivery time quotes are estimates only and Oz Vitamins accepts no liability for failure or delay in delivery of Goods.  The Customer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery.  Goods may be delivered by instalments at the discretion of Oz Vitamins.

Risk in accepting the Goods passes on delivery to the Customer.

Return of Goods will not be accepted by Oz Vitamins except by prior agreement in writing with Oz Vitamins which may be emailed to support@ozvitamins.co 

Shipping costs overseas vary between countries by the amount of products ordered and their respective weights. Delivery fees are subject to change without notice.

International ordering from Oz Vitamins, makes the recipient the importer and they must comply with all laws and regulations of the destination country. If there are any import taxes, customs duties and fees levied by the destination country and additional charges for customs clearance, these must be borne by the recipient. All additional charges (including but not limited to all delivery, handling and storage charges, goods and services tax, stamp duty, interest, legal and other costs of recovery of unpaid money and all other government imposts and all money, other than the purchase price) are payable by the Customer in addition to the purchase price of the Goods. Oz Vitamins has no control over these charges and cannot predict what they might be. We recommend that you contact your local customs office for further information as customs policies varies amongst countries and customs clearance can sometimes cause delays beyond our original shipment delivery estimates.

Oz Vitamins reserves the right to not deliver goods to certain countries. Oz Vitamins is also not responsible for assuring the product can be lawfully imported to the destination country. As the importer, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.

You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above customs threshold may be subject to import duties and taxes, which are levied by border control. We advise you to check the most current threshold with the appropriate government agency. All applicable duties, fees and any additional charges for customs clearance are your responsibility. 

RETURNS POLICY

Should you wish to make a claim relating to your product(s) due to damage during transport, incorrect products received or other faults, please advise us in writing within 48hrs of the delivery date by emailing support@ozvitamins.co

You will need to supply your name and order invoice number, a brief description of the problem you are experiencing and clear pictures of any damage or incorrect items for insurance purposes. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods.

Once we have reviewed the situation, a replacement for damaged goods will be issued. In the event of incorrect products being received, it is always the customer’s responsibility to review the products received prior to their opening. Therefore, any incorrectly supplied products received, can only be accepted back for re-supply or credit, if the products are unopened and maintained in their original condition unless otherwise agreed upon in writing by Oz Vitamins specifically for your situation.

We do apologize, but we cannot issue refunds, credits or exchanges for personal issues regarding taste, tablet size or with expected outcomes.

Refund payments may vary in its currency form and Oz Vitamins will not be held liable for any value discrepancy between the refund price currency and the initial purchase price currency. Oz Vitamins will not be liable to refund any fees or charges you incurred from your fund provider for your initial purchase.

EXCHANGE POLICY

If you change your mind and decide that you no longer want a product, you may return it for a refund or else exchange the product.

We are passionate about our product and want you to be too.

Please contact us in writing within seven days of the delivery date by emailing support@ozvitamins.co to arrange the return of any unopened product maintained in its original condition. The refund and exchange credit amount will be of the value of the goods returned minus the cost of the return. Additionally, you will not be refunded for any shipping costs or any taxes you paid on your order, if applicable, as these costs will have been collected by carriers and other associated institutions and are therefore not Oz Vitamins’ funds to refund.

As you will be responsible for returning the item, we highly recommend that you use a shipping method that provides tracking details to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned, or if the item is lost or damaged during the return process.

If you have decided to exchange the product, the new item will be posted after the returned item has been processed. Depending on the size of the exchange, we will endeavour to waive the repeated outgoing shipping fee to you.

THIRD PARTY 

We do not endorse nor are we responsible for the accuracy or reliability of any opinion, advice, statement or other information made on the website by users or third parties as these are representative of themselves alone, respectively. We reserve all rights to accept, edit, or refuse content material presented to us but are under no obligation to do so. Content material openly presented through the website is your own responsibility and maintains no confidentiality, and grants us a worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license where we may freely use, edit, reproduce or display in any way at our own discretion. 

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we may provide access to such tools, “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

USER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

OWNERSHIP 

This website is owned by Oz Vitamins Worldwide Pty Ltd. ACN 605 902 458 and all rights to, and interest in the content available including but not limited to presentation, designs, trademarks, service marks, trade names, and URLs, are the property of Oz Vitamins Worldwide Pty Ltd., whether registered or unregistered, and are protected by copyright, trademark and intellectual property laws and all rights not expressly granted or implied in this Agreement are expressly reserved to Oz Vitamins Worldwide Pty Ltd.. You may not in any way reproduce or use the logo or any content available for any purpose without the prior written approval of Oz Vitamins Worldwide Pty Ltd. 

This website may contain convenient links to third party websites that we feel may represent potential interest to our visitors, but we are not responsible for these websites nor do we endorse these websites. 

You are granted a nonexclusive, limited and revocable right to create a hyperlink to this website on the condition that Oz Vitamins Worldwide Pty Ltd and its products, services and affiliates, are not portrayed in an untruthful, misleading, derogatory or offensive way, expressed or implied. You may not present the link as a means to suggest any relationship, affiliation or endorsement. You may not use our logo, other proprietary graphic or trademark as part of the link without first acquiring express written permission. 

MODIFICATIONS TO THE SERVICE and PRICES 

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

ERRORS, INACCURACIES and OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Oz Vitamins Worldwide Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION 

This website and the material it contains is provided on an as-is basis, and to the fullest extent permitted by law we expressly disclaim all warranties of any kind, whether expressed or implied, including but not limited to, any warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, we do not warrant that this website is error free or that the website and/or the servers it is hosted on are free of viruses, trojans or other malicious software. 

You agree to indemnify Oz Vitamins Worldwide Pty Ltd. including its directors, officers, employees, agents, volunteers, contractors, subcontractors, collaborators and affiliates, from and against any and all liability, damages, losses, claims and expenses of any kind which it may suffer as a result of your use of this website, including but not limited to, content material presented or transmitted through the website. 

Unless otherwise provided for, we expressly limit our liability for breach of a consumer guarantee to the provision of a full refund of the purchase price, or the repair or replacement of the goods or supply of equivalent goods at our sole discretion.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service should be directed to us via our email address support@ozvitamins.co and shall not be construed against the drafting party. 

If any provision of the Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties’ intentions as reflected in that provision or implied by associated provisions, and that the remaining provisions contained in the Agreement shall continue in full force and effect.

TERMINATION

Your ability to purchase goods from this Site may be terminated by Oz Vitamins at any time without notice. All restrictions, licenses granted by you and limitations of Oz Vitamins' liability will survive termination.

CONTACT US

Please contact us at support@ozvitamins.co

Oz Vitamins Worldwide Pty Ltd

ACN 605 902 458

88 Phillip Street, Sydney, NSW 2000 Australia

535 Fifth Avenue, New York, NY 10017 U.S  

 

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